Refund Policy

Classes and Workshops

Due to the nature of the prep for classes and workshops, all sales are final. If you are unable to attend, you can offer your spot to someone else, or pick-up a kit to decorate at home. Cannot be applied towards a future class. Thank you so much for understanding. In the event that J9 Cookie Design needs to cancel, an email will be sent out with options for credit towards a class or a refund.

Custom Orders

A nonrefundable 20% deposit is required for all custom orders.  This deposit locks your date onto the cookie calendar.  J9 Cookie Design will contact you prior to the start of the order (typically one week out) to schedule order pickup.  Once an order has been confirmed and started, the customer assumes responsibility to pay the remaining balance of the order, in full, at pickup.  No cancellations accepted once order is started.